Support
How can we help?
Most answers are below. If yours isn’t, email us and include the app version and your phone model if something isn’t working. Please don’t send documents or financial details by email.
Frequently asked questions
Who is Taxdose for?
UK doctors and GPs: salaried, locum, or a mix of both. It understands payslips and P60s from NHS employers, locum invoices, and the professional costs doctors usually pay, such as GMC, BMA, RCGP and indemnity.
Does Taxdose submit my tax return?
No. Taxdose prepares Self Assessment and P87 drafts as PDFs. You check them and send them to HMRC yourself. Taxdose never submits anything to HMRC on your behalf.
Is this tax advice?
No. Taxdose works out supported figures from the records you confirm, using fixed rules rather than guesswork, and tells you when something is outside what it supports. If your situation is complicated, speak to an accountant or tax adviser.
Where are my records kept?
On your phone, encrypted. You don't need an account to use Taxdose, and your records are not stored on our servers.
What happens with AI reading?
It's optional and you choose it per document. Before anything is sent, Taxdose shows you exactly what will be sent, with personal details blacked out. You can always type a record in or let the phone read it instead.
What does it cost?
Taxdose is free until you create your first PDF. After that it's one plan, Taxdose Pro, at £49.99 a year, with your first year at £29.99 for new subscribers. It renews automatically each year, and you can cancel any time in your App Store or Google Play settings. AI reading is included, within fair use.
Which phones and tablets does it work on?
iPhone and Android phones, plus iPad and Android tablets.
What can I scan or import?
Payslips, P60s and P45s, locum invoices, receipts, bank statements, and GMC, BMA, RCGP and indemnity documents. You can photograph paper documents or import PDFs.
Why does a record say “check”?
Taxdose would rather ask than guess. If it isn't sure about a date, an amount or what a document is, it marks the record “check” so you can confirm or correct it. Nothing counts towards your figures until you've confirmed it.
How does mileage work?
Start a journey with one tap, from the app, a widget or Siri (a tile or shortcut on Android), and end it when you arrive. With your permission, Taxdose records the route on your phone while the journey runs, and it never tracks you in between. You mark each journey as business, commute or personal, and only business journeys count towards your mileage claim.
What is “Money owed”?
It matches payments in your bank statements to your locum invoices, so you can see which invoices are paid, part-paid or still owed.
What if I change phone?
Because your records live on your phone, keep an encrypted backup with the app's backup option before you switch, then restore it on the new phone.
How do I delete my data?
In the app, go to Settings and choose Delete all data. It erases everything on your phone and, if you used AI reading, also deletes what our server holds for your phone. Uninstalling removes the records on the phone but not the server records, so use Delete all data first. See Delete your data for the full steps, including backups you saved yourself.